Travel agents’ apex body directs members to refund airfares for flights booked during lockdown

by hindustan times

In a relief to the travellers who had booked their air tickets during the lockdown and are yet to receive refunds, Travel Agents Association of India (TAAI) has directed its members to refund airfares of their customers.

The travel agents’ apex body has 3,000 members across the country.

In a letter to its members on Thursday, TAAI said they have been in constant dialogue with the aviation ministry, International Air Transport Association (IATA) and airlines over the last eight months. While most airlines have released refunds of airfares to member travel agents, Air India, Go Air, SpiceJet, Thai Airways, Kenya Airways are yet to do so as per the directions of the Supreme Court and Directorate General of Civil Aviation (DGCA).

“Our persuasion with said airlines is on and we are trying our level best through intervention of Ministry of Civil Aviation (MoCA) for some prompt action.

We have been receiving updates from various authorities, airlines, consumer bodies and passengers that, inspite of full refunds being processed by the airlines, member agents are not settling the account of the travellers,” read the letter.

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