Air tickets booked before, during lockdown refundable: DGCA tells Supreme Court

The Directorate General of Civil Aviation (DGCA) has informed the Supreme Court that people who had booked air tickets during the lockdown are entitled to immediate refunds. The DGCA also clarified that in case of tickets booked prior to the lockdown up to May 24, the refund would be governed by the credit shell and incentive scheme.

The Centre had earlier introduced an incentive scheme by which 0.5 per cent interest will accrue on the original fare lying in the credit shell from the date of cancellation of the flight till June 30, 2020. Beyond this period, the passenger can avail 0.75 per cent interest every month till March 31, 2021.

In a supplementary affidavit, the DGCA clarified that the refunds were broadly divided into three categories.

The first category is of those who booked tickets prior to the lockdown for travel up to May 24 (as calibrated domestic operation recommenced from May 25, 2020), who will be governed by the proposed credit shell and incentive scheme.

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