With its troops deployed away from their families, the CRPF has directed its field offices to set up 24×7 helplines, backed by quick reaction teams (QRTs), to assist their spouses and old parents in the wake of the coronavirus outbreak.
The 23 sectors of the force have been asked to establish and publicise a standalone landline connection and a WhatsApp-enabled mobile number to be manned round-the-clock by a sub-officer.
“Keeping in view the prevailing emergency in the country in view of COVID-19, the DG (force chief) has directed that we should proactively look after and take care of the families of our officials who are staying away from their spouses.
“All systems should be put in place to respond to emergent needs of the family members to keep our officers and troops stress-free and assure them of the welfare of their families while they are deployed in difficult locations away from home,” a latest communication from the CRPF headquarters here said.
The directive, accessed by PTI, said a 24×7 helpline comprising a landline and a WhatsApp-enabled mobile phone should be established at all sector headquarters and group centres of the force in the country.
A senior official said directions were issued to take special care of those families where the spouse is alone with the responsibility of children and those where old parents are living alone.
A sector head office of the Central Reserve Police Force (CRPF) looks after the deployment of troops in two or more states.